Click “Your Account” at the top of the page and select “Sign In.” On the pop-up window, click “Forgot Password” and enter your email address. You will receive a temporary password along with instructions to reset your password.

Items added to your cart while logged in will remain saved in your account, even after you log out. The next time you log in, your cart will be updated with current availability and pricing. If you start shopping as a guest and then log in, your cart will be merged.

No as we are drop shipping Company, currently we don't have offline store, but in future we might open offline store.

To receive email updates, you can sign up through the "Subscribe Form" option in the footer of our website. Alternatively, when you join our rewards program, you’ll automatically be given the option to receive promotional emails.

Our website is not compatible with Internet Explorer. For the best experience, we recommend using Google Chrome, Microsoft Edge, Safari, or Firefox.

We request your phone number to verify your membership and to contact you in case there are any issues with your order.

Yes, registered members will automatically receive their Senior or Military Day discount when logged into their account on the appropriate day, or you can apply a promo code sent to you via email.

Yes, you can choose to check out as a guest for regular purchases. However, creating an account allows you to track your orders and save your preferences for future purchases.

If you didn’t receive an order confirmation email, first check your spam or junk mail folder. If you still can’t find it, contact our Customer Service team at +1 (647) 709-5432 or email us at info@poochipaws.com

Log into your account at the top of the page and click “Your Name.” From there, select “Order History” to view the status of your order. If you checked out as a guest, click “Track Your Order” at the bottom of the page and enter your order number and billing postal code.

If you need to change or cancel an order, please contact Customer Service as soon as possible. Once the order has been processed, it may not be possible to make changes or cancellations.

Currently, gift cards cannot be used for online purchases. However, they can be used in-store, along with other payment methods.

No, only online orders will appear in your account order history. In-store purchases are not synced with your online account.

Please contact Customer Service to see if your order qualifies for a price adjustment.

Yes! You can place an order online and pick it up at your nearest Poochi Paws location. Just select the in-store pickup option at checkout.

We accept Visa, Mastercard, American Express, and Apple Pay for online purchases.

Currently, we do not offer price matching.

We offer FREE SHIPPING WORLDWIDE which includes taxes.

Yes, express shipping options such as FedEx 2Day® are available for a fee of $22.99. Orders must be placed by 10:30 AM local time for express shipping. Note that express shipping is not available in certain regions, such as the Maritimes.

We currently ship to all states within the Canada and International, with the exception of certain remote areas. We do not ship to PO Boxes at this time.

Yes, you can return any product purchased online at one of our physical locations. Refunds will be issued using the original payment method. Please review our Returns Policy for more details.

You can return any product within 15 days of receiving it. For perishable items like food or treats, they must be unopened and in their original packaging to qualify for a return.

No, there are some exclusions. Coupons cannot be used on certain products like gift cards, adoption fees, grooming services, or other in-store services. Please check the coupon terms for specific exclusions.

No, only one coupon can be applied per order.

Please consider the following:

• Has the coupon expired? Check the expiration date.
• Did you enter the code correctly? Ensure there are no extra spaces or typos.
• Are you applying the coupon to a product it can be used on? Some items may be excluded.
• Is the coupon for in-store use only and you’re trying to apply it online?
• Have you met all the qualifications for the coupon, such as minimum purchase amounts?

Unfortunately, we are unable to apply coupons once your order has been placed. Be sure to enter your coupon code before completing your purchase.

Monday-Saturday: 8am to 10pm ET, Sunday: 8am to 8pm ET by phone +1 (647) 709-5432, or anytime through email at  info@poochipaws.com.

Monday-Saturday: 8am to 10pm ET, Sunday: 8am to 8pm ET by phone +1 (647) 709-5432, or anytime through email at  info@poochipaws.com.

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