Payment Policy
Accepted Payment Methods
To provide our customers with a variety of convenient payment options, Poochi Paws accepts the following methods of payment:
- - Credit & Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- - PayPal: Customers may opt to use their PayPal accounts for quick and secure online payments.
- - Bank Transfers: For larger orders or wholesale purchases, we accept direct bank transfers. Please note that your order will only be processed once the payment has cleared in our account.
- - Apple Pay & Google Pay: We support fast, secure payments through Apple Pay and Google Pay for customers using compatible devices.
- - Gift Cards: If you have received a Poochi Paws gift card, you may redeem it by entering the card details at checkout. The value of the gift card will be applied to your total order.
Payment Security Measures
Poochi Paws prioritizes the security of our customers' personal and financial information. To ensure a secure shopping experience, we employ the following security measures:
SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your payment information. SSL ensures that all data exchanged between your browser and our servers is encrypted and cannot be intercepted by unauthorized parties.
Third-Party Payment Processors: We partner with trusted third-party payment processors (such as PayPal, Stripe, and other PCI-DSS compliant services) to handle your transactions securely. Your payment information is processed through these secure gateways and is never stored on our servers.
Fraud Detection: We have integrated fraud detection mechanisms to identify and prevent unauthorized transactions. If we suspect any suspicious activity related to your payment, we may request additional verification or place the order on hold until the issue is resolved.
Handling Payment Disputes & Chargebacks
Poochi Paws strives to ensure that all transactions are processed smoothly. However, in the event of a payment dispute or chargeback, the following procedures will apply:
Payment Disputes: If you believe that you have been charged incorrectly or have any concerns regarding a transaction, please contact our customer support team at [info@poochipaws.com] within 7 days of the transaction. We will investigate the issue and work with you to resolve it promptly. Please provide all relevant details, including the order number and transaction details, to assist us in resolving the matter quickly.
Chargebacks: A chargeback occurs when you dispute a transaction directly with your bank or credit card provider. If you file a chargeback without contacting us first, it may delay the resolution process and affect your ability to shop with Poochi Paws in the future. To avoid unnecessary delays or complications, we encourage you to reach out to us first to address any concerns.
Chargeback Investigation: If a chargeback is initiated, we will work with the bank or payment provider to investigate the issue. We reserve the right to provide documentation, including proof of shipment and delivery, communication records, and any other relevant information to support our case.
Resolving Chargebacks: If the chargeback is resolved in favor of Poochi Paws, the funds will be reinstated, and you may be responsible for any associated fees. In the event that the chargeback is upheld, the transaction will be reversed, and no further action will be taken on the order.
Order Processing & Confirmation
Order Confirmation: Once a payment is successfully processed, you will receive an email confirmation containing your order details, including the products purchased, the total amount charged, and the shipping information.
Failed Payments: If your payment fails for any reason, you will be notified at checkout, and your order will not be processed until a successful payment is made. If the issue persists, please contact your financial institution or reach out to our support team for assistance.
Currency & Pricing
All prices listed on the Poochi Paws website are in CAD, unless otherwise noted. Conversion to native currency will take place once we start International shipping. If you are purchasing from a country with a different currency, the final charge to your account may vary due to currency exchange rates and fees applied by your payment provider. Poochi Paws is not responsible for any additional charges that may apply in this case.
Refunds & Returns
Refunds for returned products will be processed back to the original method of payment. For full details on how to request a refund or return a product, please review our Refund Policy. Please note that refunds may take up to 5-10 business days to appear in your account, depending on your payment provider.
Updates to This Policy
Poochi Paws reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy regularly to stay informed of any updates. Your continued use of our website after changes to the policy have been made constitutes your acceptance of the revised terms.
If you have any questions or concerns about this Payment Policy, please contact us at info@poochipaws.com
By placing an order on the Poochi Paws website, you acknowledge that you have read, understood, and agreed to this Payment Policy.